Frequently asked questions

You pay once, up front, for a fixed block — one week, two weeks or a month. Nothing renews automatically and we never store your card. When your plan is close to ending we send you a message with a one-click link to re-order the same plan, and you decide whether to continue.

You choose. When you build your plan we fill every slot for you with dishes that match your goal, your calorie tier and anything you have excluded — so you can check out in about thirty seconds if you are in a hurry. From there you can swap any individual dish on any individual day, and copy a week you like across the rest of your plan.

Two windows: mornings between 03:00 and 07:00, and afternoons between 09:00 and 13:00. You pick the one that suits you when you order, and you can change it later from your account. Our driver will message you on WhatsApp when they are close.

All seven, on two schedules. Dubai, Abu Dhabi, Sharjah and Ajman get a delivery every day you have chosen. Al Ain, Ras Al Khaimah, Umm Al Quwain and Fujairah get two deliveries a week carrying exactly the same meals, chilled and dated so you know the order to eat them in. Delivery is free everywhere — there is no northern-emirates surcharge.

The next day. Order before 18:00 and your first box arrives tomorrow — so an order placed on 3 September is delivered on 4 September. Order after 18:00 and we start you the day after, because the kitchen's shopping list for the next cook has already closed.

Three to five days in the fridge, and every tray is printed with its own use-by date. The meals are chilled, never frozen, and nothing is cooked more than twenty-four hours before it reaches you.

Only if you want to. Salads, overnight oats and yoghurt pots are meant to be eaten cold. Hot dishes take about three minutes in a microwave or eight in an oven — heating instructions are printed on every label.

Yes, and it costs you nothing. Tell us how many days you need to pause and we push your end date back by exactly that many delivery days, so you never lose a meal you have paid for. You can pause from your account or just message us on WhatsApp.

Yes. Skip any individual delivery day from your account and that day moves to the end of your plan. Please skip before 18:00 the day before, because after that your food is already being cooked.

When you build your plan you can exclude red meat, seafood, dairy, gluten and nuts, and we will never show you a dish containing them. Every dish also lists its full allergen information before you choose it. If your allergy is severe, please message us before ordering — we cook in a shared kitchen and want to be straight with you about cross-contact.

Yes, without exception. Every ingredient we buy is halal-certified, and there is no pork and no alcohol anywhere in our kitchen — not in a recipe, not in a marinade, not in a sauce.

Every recipe is built and costed by weight, and every portion is weighed on the line before it is sealed. The figures on the label are what is in the tray, not an estimate from a database. If you track your intake, you can enter our numbers as they are printed.

You can change your dishes for any day that has not been cooked yet, whenever you like. Changing the plan itself — your goal, your calorie tier or the number of meals a day — is something we do by hand so nothing gets lost. Message us and we will sort it, adjusting the balance either way.

Card online, bank transfer, or cash on delivery for your first box. Prices on the site already include 5% VAT, so the number you see at checkout is the number you pay.

Yes, to every emirate, on every plan, with no minimum order. It is included in the price you see — there is no fee added at checkout.

Our Diabetic-Friendly plan is built around low-glycaemic, slow-release carbohydrates with consistent portions and no added sugar, and every meal carries a full carbohydrate breakdown. It is a well-designed way to eat, but it is not medical treatment. Please go through it with your doctor or dietitian before you change how you eat.